Job Description
Global Operations Manager – Cruise & Hospitality Deployment
Role Description
Global Operations Manager – Cruise & Hospitality Deployment to lead the end-to-end execution of large-scale onboard scenting programs across the United States and the Caribbean.
This is a high-mobility, high-impact operational role for someone who thrives in fast-paced environments and is comfortable and enjoys spending significant time on planes, in ports, and onboard vessels, ensuring flawless deployments of AROMARIA’s signature scent experiences.
Based in Miami, FL, this role will be responsible for overseeing installations, maintenance cycles, onboard product rollouts, inventory control, technical standards, and client coordination across multiple markets. You will be the operational backbone ensuring our partners receive world-class service, consistent performance, and seamless program delivery.
Key Responsibilities
- Lead and manage scent system installations, onboard deployments, and service cycles across multiple ships and locations.
- Build and maintain strict operational standards, checklists, and reporting frameworks to guarantee execution excellence.
- Coordinate with US-based teams, Mexico HQ, and international stakeholders to ensure alignment and smooth operations.
- Conduct onboard visits, technical assessments, audits, and training sessions for client teams.
- Manage logistics, inventory planning, replacement cycles, and emergency response protocols.
- Represent AROMARIA with professionalism and operational mastery in all client and port interactions.
- Own the operational KPIs for the cruise vertical, ensuring efficiency, quality, and scale.
Who We Are Looking For
- Someone who genuinely enjoys being on the move airports, ports, and constant travel are part of the lifestyle.
- A problem solver with strong technical intuition and exceptional organizational discipline.
- A self-starter who can work independently while managing complex, multi-location operations.
- Experience in hospitality, cruise, aviation, or technical field operations is a strong plus.
- Someone who wants to grow with a fast-scaling global brand redefining sensory experiences.
Location
Miami, FL (with extensive US travel)