Job Description
Job Description
Key Responsibilities
Order Review & Release
- Conduct daily reviews of customer orders placed on hold.
- Release orders within set authority limits, obtain necessary approvals, and retain all documentation per internal control and compliance standards.
Collections & Payment Follow-Up
- Execute daily collections activities for past‑due and upcoming invoices within assigned territories.
- Ensure customers provide accurate invoice references with payment within 48 hours of issue.
Bad Debt Prevention
- Implement proactive strategies to minimize bad debt exposure for the organization.
Chargeback & Deduction Resolution
- Investigate and resolve customer chargebacks and deduction issues within 30 days or by the close of the next accounting period.
Credit Card Payments
- Process customer credit card transactions and forward receipts to the credit administrator for record-keeping.
Statements & Customer Support
- Prepare and distribute customer statements and requested account information in a timely manner.
- Handle billing inquiries, ensuring high-quality customer service and swift issue resolution.
SAP System Management
- Record all collection activities in SAP using transaction FD32.
- File and maintain important customer documents in SAP customer records, working closely with the credit administrator.
Account Reconciliation & Adjustments
- Prepare customer account offsets and adjustments within the same period, prior to month‑end closing.
Required Qualifications
- 2+ years in collections, accounts receivable, or a related finance role.
- Hands-on experience with account reconciliation.
- Proficient in SAP (e.g., SAP S/4HANA) for credit and collections.
- Strong command of Microsoft Office (especially Excel).