Job Description
Job Description
What Makes a McKibbon Hospitality General J1 Associate?
The Hospitality General J1 Associate will gain comprehensive experience by rotating through multiple departments within the hotel. This role includes both front-of-house responsibilities—directly engaging with guests—and back-of-house operations in the food and beverage, housekeeping, and laundry departments. The ideal candidate will be a strong communicator with a welcoming and professional demeanor, committed to delivering excellent guest service. Success in this role involves anticipating and addressing guest needs efficiently while upholding the McKibbon Guiding Principles.
A Day in the Life:
- You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will train with and learn Food and Beverage operations.
- You will learn the housekeeping and laundry roles and assist as needed based on occupancy.
Requirements:
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment (highly desired)
- Proficiency with computers
- The ability to provide excellent customer service and maintain a professional demeanor at all times
- Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
- Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Ideal Skills & Qualities:
- Great verbal and written communication skills
- The ability to create a fun and supportive working environment
Perks and Personal Wellness:
- Fundraising matching funds program
- Volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.