Job Description
Job Description
BCforward is currently seeking a highly motivated Bilingual Call Center Rep for an opportunity in Remote (EST/CST).
Job Details:
Job Title: Bilingual Call Center Rep
Location: 100% Remote
Duration: 5 months (CONTRACT TO HIRE)
Shift: 8am to 5pm OR 9am-6pm EST/ CST
Pay Rate: $25/hr. on W2
Job Description:
Supports care management activities and assists teams assigned to members to ensure healthcare providers and partners deliver services effectively, promoting continuity of care and member satisfaction. Engages with members through telephonic outreach or home visits, documenting care and service plans.
- Conducts outreach via phone or home visits to engage members, discuss care and service plans, outline next steps, provide resources, address concerns, and offer ongoing education as appropriate.
- Coordinates care activities based on the care/service plan, collaborating with healthcare providers, community partners, and caregivers to adjust services as needed.
- Serves as a point of contact for member and provider inquiries, requests, or concerns related to the care/service plan.
- Communicates with care managers, practitioners, and other stakeholders to facilitate member services and ensure seamless care coordination.
- May assist in conducting service assessments and screenings, documenting member care needs.
- Ensures accurate documentation and maintenance of member records in compliance with state and regulatory requirements, distributing information to providers as needed.
- Adheres to standards of practice, contractual requirements, and regulatory guidelines.
- Identifies member needs and makes referrals to Care Managers, community-based organizations, or Disease Managers as appropriate.
- Educates members on benefits and available resources.
- Performs other duties as assigned.
- Complies with all policies and standards.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.