Job Description
Job Description
Position Summary
The Director of Human Resources is responsible for overseeing all human resources functions at the Brazilian Court Hotel, ensuring compliance, consistency, and a positive employee experience aligned with the hotel’s luxury boutique culture. This role also serves as the General Manager’s Executive Assistant, providing high-level administrative, organizational, and coordination support. The position requires discretion, strong judgment, exceptional organizational skills, and the ability to balance people-focused leadership with executive-level support.
Human Resources Leadership Responsibilities
- Lead and manage all human resources functions including recruitment, onboarding, training, employee relations, performance management, and separations.
- Ensure compliance with all federal, state, and local employment laws and regulations.
- Develop, implement, and maintain HR policies, procedures, and employee handbook standards.
- Serve as a trusted advisor to the General Manager and leadership team on employee relations, disciplinary actions, investigations, and performance issues.
- Oversee benefits administration, workers’ compensation, leaves of absence, and unemployment claims.
- Manage payroll coordination, timekeeping systems, and ADP data accuracy in partnership with accounting.
- Lead employee engagement initiatives, recognition programs, and culture-building efforts.
- Support training programs, including compliance training, leadership development, and service culture initiatives.
- Maintain accurate and confidential employee records.
- Partner with department heads to forecast staffing needs and support workforce planning.
- Oversee recruitment efforts including job postings, screening, interviews, and hiring recommendations.
- Coordinate onboarding and orientation programs for new hires.
- Track and report HR metrics such as turnover, staffing levels, and training completion.
- Support audits, inspections, and owner requests related to HR compliance and documentation.
- Manage HR-related vendor relationships and contracts.
- Champion a respectful, inclusive, and professional workplace culture.
- Handle employee concerns and complaints promptly, fairly, and confidentially.
- Support leadership in maintaining consistent standards of accountability and performance.
- Reinforce the Brazilian Court Hotel’s values, service philosophy, and brand standards.
- Other duties as assigned
Executive Assistant Responsibilities (General Manager Support)
- Provide direct administrative support to the General Manager with professionalism and discretion.
- Manage the General Manager’s calendar, schedule meetings, and coordinate appointments.
- Track deadlines, action items, and follow-up on key initiatives and projects.
- Attend meetings as requested; take accurate notes and distribute summaries and action items.
- Maintain organized digital and physical filing systems for confidential documents.
- Assist with special projects, audits, inspections, and other related requests.
- Hotel liaison for hotel unit owners requests and reservations.
Qualifications & Experience
- Minimum of 2 years of human resources leadership experience, preferably in hospitality or a luxury boutique hotel environment.
- Prior experience supporting senior leadership duties strongly preferred.
- Strong working knowledge of employment law and HR best practices.
- Exceptional organizational, time management, and multitasking skills.
- Excellent written and verbal communication skills.
- High level of discretion and professionalism when handling confidential information.
- Proficiency in Microsoft Office and HR/payroll systems.
- Approachable, fair, and solutions-oriented leadership style.
- Ability to manage sensitive situations with sound judgment and professionalism.
- Strong attention to detail and follow-through.
- Ability to work independently while supporting executive priorities.