Job Description
Job Description
We are seeking a full time, seasoned travel professional with deep cruise expertise and a
passion for leisure travel to work with existing agency clients, assist with agency operations,
manage client relationships, and drive continued growth through outstanding service and
supplier partnerships.
Ideal Candidate
You are a seasoned travel professional who brings deep cruise knowledge and a flair for
creating memorable leisure itineraries. You excel at building relationships with clients who
value expertise, discretion, and world-class service. You thrive in a fast-paced, detail-oriented
environment and bring both operational excellence and creative thinking to your work.
Key Responsibilities
• Assist current agency clients with booking cruise, land and FIT vacation packages
• Handle complex cruise and leisure vacation bookings using supplier booking engines such
as Cruising Power, Polar Online, and VAX Vacation Access
• Design customized itineraries, group packages, and promotional offerings across cruise
and land travel experiences.
• Serve as the primary point of contact for high-net-worth clients, delivering personalized,
concierge-level service.
• Assist ownership overseeing daily agency operations, including client communications,
payment processing, and vendor coordination.
• Perform office administration duties such as document management, reporting, and client
record maintenance.
• Track and analyze booking performance; prepare reports using Microsoft Word and
Excel.
• Stay current on travel industry trends, new cruise ships, destinations, and supplier
promotions.
Qualifications
• 5–10 years of professional travel agency experience, with a strong background in both
cruises and leisure travel.
• Advanced working knowledge of Cruising Power, Polar Online, and VAX Vacation Access
booking engines
• Strong proficiency in Microsoft Word and Excel.
• Excellent communication, organizational, and client service skills with sharp attention to
detail.
• Proven ability to manage multiple tasks and deadlines simultaneously.
• Customer-first mindset and demonstrated success in serving affluent or high-net-worth
clientele.
• Self-motivated, resourceful, and comfortable taking ownership of agency operations.
• Based in or able to commute to Wellington, FL daily.
Compensation & Benefits
• Competitive base salary plus commission and performance incentives.
• Opportunities for professional development and industry certifications.
• Access to exclusive FAM trips and supplier education programs.
• Collaborative, client-focused work environment with growth potential.
Submit current resumes to:
Attn: E. McLaughlin, EMC Consulting | leadpeopleforward@gmail.com