Job Description
Job Description
We are partnering with an innovative medical technology company to find a high-energy Outbound Customer Service professional who enjoys making outbound calls. This role is a front-line position responsible for supporting patients who have been prescribed a specialized, at-home rehabilitative device.
You will provide a concierge-level experience, ensuring patients understand their treatment, feel confident in their insurance coverage, and remain committed to their recovery journey. This is an ideal role for someone with a background in sales or high-level customer service who enjoys motivated, goal-driven outreach within the healthcare sector.
Duties and Responsibilities:
- Patient Onboarding: Serve as the primary point of contact for patients prescribed the treatment
- Clinical Education: Proactively contact patients to introduce the device and explain its clinical benefits, functionality, and importance to their recovery.
- Persuasive Communication: Build rapport through compassionate and persuasive communication, effectively addressing any hesitations or concerns regarding the treatment.
- Financial Navigation: Assist patients with insurance verification, billing questions, and prior authorization issues while providing support for financial assistance programs.
- Outreach Management: Manage a high volume of inbound and outbound calls, including strategic follow-ups to secure patient commitment and schedule device delivery.
- Cross-Functional Collaboration: Work closely with sales, logistics, billing, and clinical teams to ensure a seamless and satisfying patient journey.
- Therapy Adherence: Re-engage patients who have stalled in the process through strategic outreach, adapting messaging to their specific level of readiness.
- Documentation: Utilize a CRM system to accurately document all patient interactions and maintain updated records.
Experience and Qualifications:
- Sales Experience: Minimum of 2 years of experience in a sales-focused role, with a proven ability to persuade and motivate.
- Customer Service: 2+ years in customer-facing roles is highly preferred.
- Industry Knowledge: Experience handling insurance or billing inquiries and familiarity with medical terminology or healthcare workflows is a strong plus.
- Technical Proficiency: Proficient in Microsoft 365 and experienced with CRM or EMR platforms.
- Communication Skills: Excellent phone etiquette and written communication skills with the ability to translate complex technical information into patient-friendly language.
- Resilience: Confident in making outbound calls to hesitant patients and thrives in a fast-paced, metrics-based culture.
- Reliability: Regular and predictable attendance is required for this on-site position.
Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!
Our Mission: Consistently provide client experiences focused on what they value most.
Company Description
PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.