Job Description
Job DescriptionInside Sales Representative – Luxury Client Engagement (Onsite | 1pm–10pm)
Location: Boca Raton, FL
I am partnered with a leading luxury brand in Boca Raton seeking a high-performing Inside Sales Representative to join their onsite team. This is a unique opportunity to represent a premium, nationally recognized company providing personalized hair health solutions through a concierge-style experience.
If you thrive in high-touch communication, convert conversations into meaningful action, and enjoy delivering a white-glove client experience, this role is for you.
About the Role
As an Inside Sales Representative, you will play a pivotal role in engaging prospects across phone, chat, SMS, and digital platforms. Your primary goal is to build trust, understand needs, and convert warm leads into scheduled, in-person Hair Health Consultations with Certified Hair Loss Specialists.
You will be responsible for delivering luxury-level service at every touchpoint while maintaining accurate documentation and driving strong appointment show rates.
What You’ll Do
Prospect Engagement & Appointment Conversion
Engage inbound and outbound prospects via phone, chat, and digital channels (RingCentral + Salesforce).
Lead warm, empathetic, and confident conversations to identify needs and schedule in-person consultations.
Clearly articulate the value of meeting with a Certified Hair Loss Specialist.
Relationship Building & Handoffs
Partner closely with Hair Loss Specialists across assigned regions for a seamless, “luxury” handoff.
Confirm appointments, follow up proactively, and maintain prospect excitement.
Re-engage paused or abandoned leads with empathy and motivation.
Lead Nurturing & Follow-Up
Track and follow up with all leads from online scheduling, phone calls, and interest forms.
Ensure no opportunity is missed—maintain steady outreach until appointments are completed.
CRM & Operational Excellence
Accurately document all interactions and outcomes in Salesforce.
Uphold brand standards and participate in ongoing training to master tone, communication, and conversion techniques.
Additional Responsibilities
Deliver a polished, luxury-level client experience with every interaction.
Develop expertise in the company’s premium services and personalized treatment options.
Manage multiple communication channels with speed and professionalism.
Execute outbound campaigns to recover abandoned bookings and increase show rates.
Maintain confidentiality and discretion at all times.
Meet or exceed appointment conversion goals (minimum 50 in-person shows every two weeks).
Provide feedback to enhance overall client engagement processes.
Qualifications
Bilingual (English/Spanish) strongly preferred.
3+ years of experience in luxury brands, consultative sales, call centers, or high-end hospitality.
Proven success in high-touch client engagement.
Experience with Salesforce and RingCentral preferred.
Exceptional communication, emotional intelligence, and follow-through.
Strong ability to multitask, prioritize, and perform under pressure.
Coachable, motivated, and performance-driven.
Availability for evenings and weekends.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.