Job Description
Account Manager Leader
HBI Ion Labs, part of the Ourvita Group, is a U.S. leader in the contract development and manufacturing of innovative dietary supplements. From advanced cap-in-cap and liquid capsules to powders, gummies, and tablets, we bring ideas to life with precision and excellence. We are currently seeking a skilled and experienced Account Manager Leader to join our team.
The Account Manager Leader will oversee key customer relationships and lead a team of account managers. This role is responsible for driving strategic growth, ensuring exceptional client service, and aligning cross-functional teams to deliver high-quality products.
Your responsibilities will include:
- Lead, mentor, and develop a team of account managers to achieve performance goals. Set clear objectives, KPIs, and development plans for team members.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Serve as the primary contact for accounts, managing relationships including regular communication to understand current and future business.
- Build and strengthen customer relationships to achieve long-term partnerships at all organizational levels.
- Responsible for customers’ Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders.
- Ensure team develops and executes account plans to achieve sales targets by identifying opportunities to increase and cross-sell.
- Work with our sister companies to cross sell to common existing customers.
- Collaborate with internal teams (R&D, operations, procurement, quality assurance) to ensure timely and accurate delivery of products.
- Guide team for AM activities in successfully launching customer’s products within timelines.
- Overall responsibility for customer pricing, while through development and contract renewals.
- Responsible for strategic planning, budgeting, and forecasting for our existing customers.
- Maintain accurate customer records, keeping track of any contract updates and renewals.
- Utilize market data to gain insights, competitive advantages, and identify white space to expand sales within existing customers.
- Meet regularly with other team members to discuss progress and find new ways to improve business.
- Utilize Project Management tools to onboard customers, sponsor projects and serve as key contact.
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Other Duties and Responsibilities:
Understand and adhere to Good Manufacturing Practices.
Safety Protocol:
- Stop any observed unsafe acts and obey facility safety rules and procedures.
- Correct or report any observed safety hazards.
- Support safety policies and programs.
Supervisory Responsibilities:
- Provides leadership and direction to their team.
- Help mentor and support career development of team members.
- Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.
Qualifications:
- Bachelor’s degree in business, sales, marketing or similar field preferred.
- Eight years or more of account management experience required.
- Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred.
- An equivalent combination of education and/or experience may be considered.
Skills Required:
- Strategic thinker with a customer-centric mindset.
- Ability to thrive in a fast-paced, matrixed environment.
- Strong analytical and problem-solving skills.
- Experience with international clients and global supply chains is a plus.
- Ability to multi-task and adapt to a changing and fast paced environment.
- Effective communication skills and ability to inspire collaboration and teamwork.
- Ability to plan and manage at both the strategic and operational levels.
- Willingness to adhere to all principles of confidentiality.
- Must value operating in a collaborative work environment.
- Capable of interaction at all levels of the organization.
- Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems.
At HBI Ion Labs, we are committed to providing our employees with a supportive and engaging work environment that fosters growth and development. We offer competitive market pay, annual bonus, and a benefits package including:
- Medical, Dental, and Vision coverage
- Basic Life, Accidental Death and Dismemberment (AD&D), Short Term Disability (STD) and Long-Term Disability (LTD) benefits at no cost to employees
- Retirement Plan 401(k) match
- Holiday pay and Paid Time Off (PTO)
- Opportunities for advancement
- Fitness discounts
- Tuition Reimbursement
If you are a motivated and skilled Account Manager Leader with a passion for excellence, we encourage you to apply today and join our dynamic team at HBI Ion Labs.