Job Description
ExFreight, a market-leading global digital freight forwarder and transportation solutions provider, is seeking an Ocean Export Coordinator to join our team.
The ideal candidate will possess a background in international logistics and a commitment to providing exceptional customer service.
This is an office-based opportunity at our company headquarters in Lake Worth, FL.
Responsibilities:
- Ensuring that freight shipments booked by customers using our online shipping platform have been entered into the system correctly along with corresponding export documentation.
- Make export bookings with ocean carriers and coordinate timely pickups with truckers and loading with shippers.
- Create ocean shipping documents for submission to the ocean carriers.
- Enter shipment updates into our system and work directly with customers to address any issues that may arise.
- Follow-up to confirm freight has arrived at destination as booked within the transit time presented to customers.
- Review freight rates and costs associated with the shipment prior to issuing invoices to customers.
- Build relationships with customers through professional interaction and timely communication.
- Work closely with colleagues and management to meet and exceed customer expectations.
Preferred qualifications
- High school diploma or GED equivalent
- Minimum 1 year of freight forwarding experience, preferably in ocean exports.
- Highly detail oriented and organized with ability to solve problems.
- Ability to work analytically, proactively and take accountability for personal performance.
Benefits
- Medical, dental, and vision health coverage.
- Prescription drug coverage.
- Annual paid time off/vacation.
- 401K plan with matching company contributions