Job Description
** Lebanese Cuisine Experience required**
Job Description:
The Restaurant Floor Manager is responsible for the overall direction, coordination, and evaluation of the Restaurant. Directly supervises all employees and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in the restaurant and assigned outlets.
Duties and Responsibilities
· Selection, development, and performance management of employees.
· Participate in on-going education for team members, including daily pre-shift meetings.
· Manages and assists staff in service and duties.
· Responsible for employee schedules, performance reviews and mediating employee concerns and issues in a prompt and efficient manner.
· Resolve guest issues and concerns with a professional demeanor enforcing service standards as described in SOPs.
· Maintain an open, professional communication with back of house staff.
· Coordinate and manage the entire operation of the venue during scheduled service, including flow of service, and implementing creative solutions as needed.
· Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and company policies and procedures.
· Schedules and trains employees in accordance with company policies. Handles cash problems efficiently. Handles customer problems in a courteous manner.
· Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.
· Maintain excellent communication with hotel management team and be able to provide constructive and well-informed solutions.
· Managing front of the house inventory as assigned.
· Managing all functions on daily checklist.
· Performing additional job duties requested by GM and Director of Food and Beverage.
Skills/Requirements
. Fluency in Arabic required
. Must have at least 5 years of restaurant experience
· Effective and timely communication and administrative skills.
· Must be able to work flexible hours including nights and weekends and Holidays.
· Knowledge of computers to fulfill management functions, including word and excel, POS System.
· Knowledge of Department of Health guidelines and standards.
· Knowledge of wines, spirits, and dish pairing.
· Self-disciplined and initiative; leadership ability; pleasant, polite manner and a neat and clean appearance.
· Ability to motivate employees to work as a team to ensure that food and service meet hospitality standards.
· Ability to calculate figures and amounts such as discounts, interest, commissions.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Must be able to work in outdoor elements such as precipitation and wind with minimal ventilation and small/enclosed space.
· Ability to handle equipment, mirrors, or other display items as well as grasp, lift, push/pull and carry same physically and safely from shelves and otherwise transport up to 50 pounds.
· Must be able to exert well-paced ability in limited space and to reach other locations of the restaurant on a timely basis.
· Must be able to bend, stoop, squat and stretch to fulfill required tasks.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
· Talking and hearing occur continuously in the process of communicating with guests, supervisors, and co-workers.
· Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
· Requires manual and finger dexterity to use and operate all necessary equipment.
· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Education
· Knowledge of POS
. Knowledge of Open Table
· High school or equivalent education required.
Language required
. Arabic
. English
Licenses or Certificates
· Ability to obtain and/or maintain any government required licenses, certificates or permits must be “Serv Safe Certified” by the State of Florida.
Legal and Compliance Statements
At-Will Employment:
This job description does not create a contract of employment, nor does it alter the at-will employment relationship. Employment with the company is voluntary and may be terminated at will by either the employee or the company, with or without cause, and with or without notice.
Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.
Equal Employment Opportunity:
Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
Compliance with Laws and Policies:
The employee must adhere to all federal, state, and local employment laws and regulations, as well as all company policies and procedures.
Reasonable Accommodations (ADA Compliance):
Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodations should contact Human Resources.
Confidentiality and Data Protection:
Employees are expected to maintain the confidentiality of sensitive information and comply with company policies regarding data protection and proprietary information, in accordance with applicable laws.
Non-Exhaustive List of Duties:
This job description is not intended to be an exhaustive list of all responsibilities or qualifications associated with the position.