Restaurant Account Success Manager

Job Description

Job Description

The Restaurant Account Success Manager oversees an important portfolio of Dinova's key growth accounts. The position is responsible for the ongoing relationship after the sale and during the roll-out process and works with the Dinova Restaurant Sales account rep as additional growth opportunities are identified. As the primary client contact, this position maintains a high client retention rate by maximizing account satisfaction through face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to leveraging the Dinova network, and serving as a trusted advisor and problem solver. You'll also have the opportunity to work closely with our marketing team to proactively communicate with our restaurant partners, keeping them up to date on all Dinova solutions and programs.

This position is responsible for effective and timely communication to ensure partner expectations are met satisfactorily, demonstrating a high level of professionalism on every interaction in a fast-paced partner support environment, and working closely with internal departments ensuring best practices throughout the organization are achieved. Keeping our restaurant partners delighted and engaged is vital to this role.

Who we are:

Dinova operates a business dining program with a network of over 24,000 restaurants in the U.S. and Canada and nearly 600 corporate and government partners. The program delivers spend visibility and savings for companies while driving growth for restaurants. Dinova is now a part of Buyers Edge Platform, a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions, including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management, Buyers Edge is reshaping how the foodservice industry connects and thrives. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.

Your impact:

• Account Retention & Stability
• Ensure the retention and stability of restaurant accounts within your book of business and across the Dinova network.
• Maintain regular communication with restaurant partners to address service needs, resolve issues, and foster long-term loyalty.
• Upselling & Network Growth
• Foster relationships with existing restaurant partners to identify opportunities for network expansion.
• Analyze your book of business to uncover trends and recommend new restaurant locations for the network.
• Collaborate with sales and account management teams to develop and execute upsell strategies.
• Queue Management & Inquiry Resolution
• Monitor and manage the shared Restaurant Services team queue, triaging and resolving incoming partner and client requests.
• Provide support to TechTouch accounts that do not have dedicated account managers.
• Escalate complex issues when necessary, ensuring prompt resolution and high levels of client satisfaction.
• Private Dining Coordination
• Assist the team in managing private dining requests from corporate clients, prioritizing in network restaurant options.
• Provide concierge-level service to maximize opportunities and strengthen relationships with restaurant partners and clients.

About you:

• Bachelor's degree in business, Hospitality, Marketing, or a related field is preferred.
• 2+ years in account management, customer success, sales, or hospitality management, with a focus on restaurants or foodservice preferred.
• Strong relationship-building and communication skills to engage partners and clients effectively.
• Analytical mindset to identify growth opportunities and interpret performance data.
• Create and present the "brand success story" in a way that conveys mutual value between the Dinova and restaurant partnership.
• Proven ability to manage multiple accounts, priorities, and inquiries in a fast-paced environment.
• Proficiency with programs such as Excel, PowerPoint, CRM systems.

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.