Job Description
- Perform reconciliations of retail accounts.
- Investigate and identify the root cause of issues such as payment deductions, shortages, and pricing discrepancies.
- Analyze customer payment deductions to determine their validity.
- Research and obtain authorization to issue credits or request payments back from customers.
- Communicate internally with sales directors and business owners, and externally with customers.
- Work with customer-specific portals to access data.
- Assist with other tasks as needed, such as reporting, building metrics, and obtaining proof of deliveries.
o Strongly detail-oriented and analytical.
o Proficient with Microsoft Excel and Google Suite (G-Suite), particularly Google Sheets and G Drive.
o Excellent written and verbal communication skills.
- Preferred:
o Previous experience in a similar role is a plus.
o Experience with ERP systems; the team is currently using both SAP and Oracle during a system transition.