Passenger Service Agent - Fulltime Position

Job Description

Job DescriptionJob Summary

Aztec Airways, located at the Ft. Lauderdale International Airport (FLL), has a full-time and part-time positions available for an enthusiastic individual; team-oriented who is available to start immediately. Applicant MUST be available to work weekends & holidays.

Performs check-in, passenger service, terminal duties in preparation, charters and customer services .

General Accountabilities

• Prepare and coordinate passengers check-in, including document verification and passenger/baggage weights.
• Prepare pilot’s package with the flight documentation
• Assists with carry-on items and pets.
• Assists passenger with parking accommodation if needed.
• Performs or assists in the performance of all safety, passenger service, and terminal duties.
• Provides leadership, direction, and assistance during an emergency including but not limited, or unusual incidents such as delayed flights and severe weather conditions.
• Collects payment for additional fees and accounts for receipts.
• Informs of hazardous materials regulations; communicates information to passengers and pilot.
• Quote charters and provide customer support.
• Maintains knowledge of information pertinent to the job including but not limited to all special promotions and new procedures.
• Successfully completes all initial and recurrent training programs.
• Completes all required paperwork and reports in a timely and efficient manner.
• Performs all work in accordance with established regulations, guidelines, procedures, and performance standards.
• Performs other related duties as assigned by management.

Job Qualifications

• 2-3 years on flight operation and dispatch experience
• 2-3 years on face-to-face customer service experience
• Must have own transportation and a valid Florida Driver’s License
• Must have 2-3 years experience with Takeflite software
• Must be able to work weekends and holidays
• Must be well-groomed and present a professional appearance.

Skills

• Commitment to excellence and high standards.
• Excellent command of the English language; written and oral communication skills.
• Very proficient in technology and Microsoft applications.
• Ability to manage priorities and workflow.
• Computer skills to adequately handle scheduling and check-in software.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of the team with a positive, can-do attitude.
• Excellent customer service skills, both in-person and proper telephone etiquette.
• Good judgement with the ability to make timely and sound decisions.
• Ability to understand and follow written and verbal instructions.
• Ability to understand any and all safety requirements and cautions.
• Demonstrated competence in reacting to and handling emergencies.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to effectively present information and respond to questions