Job Description
A leading provider of industrial and construction supplies is seeking a Full-time Customer Service Representative to join their team.
This role requires a detail-oriented individual with strong customer service skills and a high level of accuracy in data entry. The ideal candidate will be proactive, reliable, and committed to delivering exceptional customer support while maintaining accurate records and order information.
Benefits:
- Health Insurance
- 401K with employer match
- PTO & Sick leave
- Direct Hire
Payrate:
- $19/hr - 22/hr (based on experience)
Responsabilies
- Communicate with customers via phone, email, and chat to provide product and service information, respond to inquiries, and resolve concerns in a timely and professional manner.
- Support customers with order processing, billing inquiries, and troubleshooting issues to ensure a seamless and positive experience.
- Build and maintain strong, positive relationships with customers through clear, empathetic, and effective communication.
- Accurately process orders, manage customer data, and streamline service workflows using ERP systems (Macola experience preferred).
- Understand customer needs and recommend appropriate products or services to help them achieve their goals.
- Maintain up-to-date and accurate customer records with a strong attention to detail.
Requirements
- Proficient with ERP systems; Macola knowledge is a plus.
- Minimum 3+ years of Experience in Customer Service
- Experience in the HVAC industry is a strong asset.
- Strong interpersonal and written skills.
- Accurate in data entry and record-keeping.
- Proactive and efficient in addressing customer issues.
- Bilingual (Spanish/English) preferred, but not required.
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If you are interested, apply online or contact us today at 954 932 0477 Ext 405 or 402. You can also send us your resume at recruitment@sigook.com with your name and order #2176 in the subject. Looking forward to hearing from you!
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