Job Description
Job Description
Position: Dispatcher
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Implement and maintain an effective dispatch system
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Must have Automotive Service Experience
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Manages the workflow in the shop
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Coordinate and assign tickets to the technicians
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Ensure the shop is efficient and productive
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Communicate between technicians, service advisors and management
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Ensuring completed repairs meet quality standards and perform road test on all vehicles
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Monitor the progress of repairs, update job status, and proactively communicate any delays or issues
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Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run
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Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
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Maintains high customer satisfaction ratings.
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Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
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Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
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Maintains a clean work area.
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Other duties assigned