Job Description
Job Description
CUI Cable is experiencing rapid expansion and is seeking a driven, strategic, and people-focused Telecommunications Operations Manager to lead our field operations and customer delivery teams. This is a high-impact leadership role responsible for driving operational excellence, developing talent, and ensuring seamless execution across multiple markets.
If you excel at leading technical teams, optimizing operations, and managing complex, fast-moving projects in the telecommunications space, we want to meet you.
Responsibilities:
- Operational Leadership
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Lead, mentor, and develop teams across multiple functions, including field technicians, installation specialists, dispatchers, and administrative support personnel.
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Champion a culture of safety, accountability, and continuous improvement.
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- Execution & Performance Management
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Oversee daily field operations, ensuring high-quality installations, service delivery, and customer experience.
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Provide real-time monitoring and performance reporting for branch activities, using standardized processes, metrics, and resource management tools.
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Maintain operational dashboards to track productivity, KPIs, budgets, and workforce utilization.
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- Project & Resource Management
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Coordinate and manage both internal labor and subcontractors across projects of varying size and complexity.
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Review field-generated data, documentation, and installation records for accuracy and compliance.
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Support fleet management operations, ensuring vehicles and equipment are properly maintained, tracked, and utilized.
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- Communication & Stakeholder Management
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Serve as a key liaison between field operations, internal departments, and external customers.
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Ensure consistent, clear, and timely communication between teams, leadership, and clients.
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Build strong relationships that support branch performance, customer satisfaction, and market growth.
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- People & Workforce Development
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Recruit, onboard, and train installation technicians and administrative staff to support operational scaling.
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Manage workforce scheduling across multiple sites to optimize coverage and efficiency.
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Provide coaching and development opportunities that elevate team capability and long-term performance.
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Minimum Qualifications:
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Telecommunications or cable industry experience required; experience with Comcast strongly preferred.
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Minimum 10 years of progressively responsible operations leadership in telecommunications, construction, utility, or related field.
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Proven success in managing field operations, leading diverse teams, and driving measurable performance outcomes.
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Strong understanding of operational metrics, budget oversight, and resource coordination.
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Excellent communication, leadership, and problem-solving skills.
Benefits:
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Competitive salary and incentive opportunities.
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Company vehicle or vehicle allowance.
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Laptop, cell phone, and all necessary operational tools.
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Comprehensive benefits package, including medical, dental, vision, disability, cancer coverage, and a company-matched 401(k).
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Paid vacation and holidays.
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Opportunity to grow your career with a fast-expanding digital infrastructure organization.
Be part of a company that is scaling rapidly and redefining what operational excellence looks like in the telecommunications industry. If you’re ready to lead high-performing teams and make a direct impact on CUI’s success, apply today.