Wellness Advisor Front Desk and Sales

Job Description

Job DescriptionAt City Cave Spa, our mission is to give life back to humanity.

Our Wellness Advisors are not traditional front desk staff — they are guest experience leaders and sales-driven wellness guides. In this role, you’ll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa.

If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you. What You’ll Do

• Be the warm, polished face of City Cave — ensuring every guest feels cared for from arrival to departure
• Uncover each guest’s WHY and guide them to the right next step in their wellness journey
• Educate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements
• Work toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massage
• Support spa growth through consistent follow-up, strong rebooking conversations, and enhancement education
• Invite delighted guests to leave Google reviews, supporting City Cave’s reputation and community presence
• Maintain a polished, guest-ready front desk and lounge environment at all times
• Contribute to growth initiatives including light social content capture, in-spa promotions, and local events

What We’re Looking For

• 1+ year experience in a guest-facing role (spa, wellness, fitness, hospitality, or similar)
• Comfort with solution-based sales and performance goals (or strong potential to develop this skill)
• Confident, warm communication with the ability to build trust quickly
• Reliable, professional, detail-oriented, and accountable
• Availability to work evenings and weekends (Friday–Monday required)
• Desire to grow with a high-performing, values-driven wellness brand

What We Offer

• Competitive hourly pay + commission tied to conversions and performance
• Flexible shift rotations: 10:00am–3:00pm and 3:00pm–9:30pm
• Free and discounted Float Therapy, Infrared Sauna, and Massage
• A supportive, high-performing team with clear expectations and coaching
• The opportunity to be part of a brand redefining modern wellness

Important to KnowThis is an active, guest-facing, performance-driven role. Success here means showing up with energy, curiosity, and confidence — and taking pride in helping guests commit to their wellbeing.