Director of Operations / Vice President of Franchise Management

Job Description

Job Description

Carmela Coffee is a leading brand known for its commitment to delivering high-quality products/services and exceptional customer experiences. As we continue to expand our franchise network, we are seeking a strategic and results-driven Senior Executive to oversee franchise operations and ensure alignment with our brand values and standards.

Key Responsibilities:

1. Franchise Network Oversight:

• Conduct regular site visits to franchise locations to assess operations, customer service, and adherence to corporate standards.
• Provide actionable feedback to franchisees based on observations, ensuring continuous improvement and alignment with brand guidelines.

2. Financial Performance Management:

• Analyze franchise financial reports, identifying areas for improvement and addressing discrepancies.
• Collaborate with franchisees to develop and implement strategies that enhance profitability and financial performance.

3. Brand Integrity and Compliance:

• Monitor compliance with corporate policies, operational procedures, and brand identity standards.
• Conduct brand audits to verify consistency across all franchise locations and support franchisees in implementing marketing and promotional initiatives.

4. Operational Excellence:

• Assist franchisees with resolving operational challenges, providing guidance to meet corporate expectations.
• Lead the implementation of corporate-driven operational improvements and changes across the franchise network.

5. Corporate Audit and Compliance Liaison:

• Prepare franchisees for corporate audits, ensuring they meet all requirements.
• Develop corrective action plans based on audit outcomes and report compliance status to senior management.

6. Sales Performance Optimization:

• Track and analyze sales performance metrics, setting benchmarks and growth strategies.
• Align personal performance objectives and bonuses with the achievement of franchise sales targets.

7. Training and Development:

• Coordinate and deliver training sessions on corporate policies, procedures, and best practices.
• Provide ongoing support and resources to franchisees to address challenges and enhance performance.

8. Effective Communication and Conflict Resolution:

• Serve as the primary point of contact between corporate headquarters and franchisees, ensuring clear and effective communication.
• Address and resolve conflicts or issues between franchisees and corporate, maintaining positive relationships and mutual understanding.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related field. MBA preferred.
• 8+ years of experience in franchise management, operations, or a related senior executive role.
• Proven track record of improving operational efficiency and driving financial performance.
• Strong understanding of brand management and operational compliance.
• Excellent communication and leadership skills, with the ability to influence and support stakeholders.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.
  

Company DescriptionCarmela Gourmet Toast and Coffee Bar is a casual-dining/coffee bar, consisting of nine locations (and growing) in Broward and Palm Beach Counties in South Florida. Our full menu boasts an assortment of gourmet toasts, juices, sandwiches, and fresh salads complemented with our premium Costa Rican Coffee beans harvested at our El Cuminate Farm. Our stores offer an inviting atmosphere where our patrons find themselves “at home, away from home”.

At Carmela, we pride ourselves in service and entertainment, knitted harmoniously with exceptional food, to create a business model that promotes loyalty and customer satisfaction.

The goal of the Carmela Brand is to position itself at the level of other notable specialty restaurants in the Southeast region of the United States. Through a franchise relationship with Carmela, we aim to offer new opportunities for long term business expansions.

Company Description

Carmela Gourmet Toast and Coffee Bar is a casual-dining/coffee bar, consisting of nine locations (and growing) in Broward and Palm Beach Counties in South Florida. Our full menu boasts an assortment of gourmet toasts, juices, sandwiches, and fresh salads complemented with our premium Costa Rican Coffee beans harvested at our El Cuminate Farm. Our stores offer an inviting atmosphere where our patrons find themselves “at home, away from home”. \r\n\r\nAt Carmela, we pride ourselves in service and entertainment, knitted harmoniously with exceptional food, to create a business model that promotes loyalty and customer satisfaction. \r\n\r\nThe goal of the Carmela Brand is to position itself at the level of other notable specialty restaurants in the Southeast region of the United States. Through a franchise relationship with Carmela, we aim to offer new opportunities for long term business expansions.