Assistant Manager of Food & Beverage

Job Description

Job Description

The Assistant Manager – Food & Beverage is responsible for delivering the brand promise across the resort and F&B restaurant. Serving as a guest advocate and advisor to senior leadership, this role oversees the F&B operations. Success is measured by guest satisfaction through onsite and post-stay survey responses.

ESSENTIAL DUTIES AND TASKS

• Hire, train, coach, and schedule assigned team members; develop PDPs, conduct evaluations, and provide ongoing coaching to support Brandhearted guest engagement. Foster a culture of learning and performance development.

• Analyze and recommend staffing levels, performance targets, and resource allocations to drive results. Assist with engagement plans, talent reviews, and succession planning.

• Demonstrate Brandhearted leadership by centering the brand in all business decisions. Use guest feedback to build relationships and improve satisfaction. Ensure guest, VIP, and repeat visitor requests are fulfilled.

• Promote a brand-driven culture where team members understand their roles and are inspired to uphold guest experience standards. Balance budget goals with team, individual, and brand success.

• Assist in managing the daily execution of pre-defined activities and entertainment strategies. Ensure consistent delivery of guest engagement standards and family-friendly experiences.

• Execute programs and policies that maintain a safe, secure environment for guests, team members, and resort assets, in compliance with company policies and regulations.

• Maintain compliance and partnership with third-party vendors, including contracts, performance standards, and inspections.

• Assist with departmental budget development and resource allocation. Operate departments within established budget guidelines.

QUALIFICATIONS

• Strong problem-solving and decision-making skills in a fast-paced environment

• Excellent verbal, written, and presentation communication skills

• Basic proficiency in Microsoft Office

EDUCATION and/or EXPERIENCE

• High School Diploma or GED required; four-year college degree preferred

• Minimum 2 years of customer-facing service or hospitality experience

CERTIFICATES, LICENSES, REGISTRATIONS

• ServSafe certification

• Life Safety certification

COMPANY BENEFITS:

• Matching 401(k)

• Comprehensive health, dental, and vision plans

• Employee Assistance Program

• Paid Time Off

• Team member travel program with resort discounts

• Tuition reimbursement and continuing education

• Outstanding company culture