Job Description
Job Description
RESPONSIBILITIES
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Conducts on-boarding calls for new corporate clients on company online university platform
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Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
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Keeps accurate data and notes in the CRM database for client information and details
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Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
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Learns company content in order to correctly coach clients on the material
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Participates in company events that host corporate clients
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Answering all inbound phone calls to the company
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Moderating events online for the company
SKILLS & QUALIFICATIONS
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High school diploma or GED preferred
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Professional phone skills
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Sales experience a plus
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Experience in previous customer support role
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Strong written and verbal communication skills
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Positive attitude and desire to help others
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Competent problem solver
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Technical aptitude with the ability to learn software programs
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Ability to type around 40 words per minute, (wpm)
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Experience with Google Drive, Sheets, and Docs
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Experience with HubSpot or other customer relationship management software, a plus
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Computer software skills including Microsoft Office, Google Suite and Mac operating systems