Job Description
Job Description
Client Relations Services Professional
Jacksonville, FL 32256 | On-Site
ARC Group is recruiting on behalf of our client, a fast-growing Tax Resolution company in Jacksonville, FL. We are seeking a Client Relations Services Professional to support the firm's legal and tax teams by managing client communication and ensuring timely collection of critical documentation.
Position Overview:
The ideal candidate will serve as a Customer Service Representative (CSR), responsible for proactively reaching out to clients via phone, text, and email to obtain documents requested by attorneys and tax preparers. This role requires persistence, professionalism, and excellent communication skills.
Key Responsibilities:
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Contact clients via phone, text, and email to request required documents
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Clearly communicate what documents are needed and why they are important
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Maintain and update client records in the system (CRM)
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Follow up consistently to ensure timely submission of paperwork
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Collaborate with internal legal and tax teams to provide status updates
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Deliver high-level customer service and ensure client satisfaction
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Maintain confidentiality and professionalism at all times
Qualifications:
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Previous experience in customer service, client relations, or administrative support (experience in legal, tax, or financial services preferred)
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Strong communication and interpersonal skills
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Highly organized and detail-oriented
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Comfortable making outbound calls and following up persistently
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Proficient in Microsoft Office Suite and CRM systems
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Bilingual (Spanish/English) is a plus but not required
Would you like to know more about this role? For immediate consideration, please send your resume directly to D.A. Longhi by emailing directly at dlonghi@arcgonline.com or calling him directly at 904-289-8828. You can also apply online and view all our open positions at www.arcgonline.com .
ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.