Job Description
Job Description
Volt is immediately hiring a Payments Operations Analyst in Lake Mary FL
As a Payments Operations Analyst, you will:
The ideal candidate brings strong banking or payments operations experience (Wires, ACH, Checks, OFAC challenges, product transformation and navigate such change for Clients, prioritization with a sense of urgency etc).
Support day-to-day portfolio administration and client service across a diverse book of institutional and corporate clients. This role is responsible for managing client portfolio activities, overseeing administrative setups, and proactively monitoring and resolving operational incidents to ensure a seamless client experience.
Key Responsibilities
- Manage client portfolio workflows, including onboarding activities, administrative setups, and ongoing account maintenance, in accordance with established operating procedures.
- Monitor, investigate, and resolve operational incidents; perform triage, track root cause, and ensure timely remediation and client communication.
- Act as a primary point of contact for client operational inquiries, providing responsive, professional support and escalating issues when required.
- Maintain accurate documentation and status tracking across client portfolios; prepare summaries, dashboards, and reporting for internal stakeholders and clients.
- Partner with cross-functional teams (Operations, Technology, Product, etc.) to streamline processes, reduce risk, and improve overall client outcomes.
- Prepare clear, concise materials and updates using Excel and PowerPoint; translate operational metrics and trends into actionable insights.
- Support control and risk management practices by adhering to policies, identifying process gaps, and contributing to continuous improvement initiatives.
Required Qualifications
- 4+ years of experience in banking, financial services, or payments operations (e.g., client transaction flows, treasury services, cash management).
- Proven client or customer service experience with strong verbal and written communication skills.
- Demonstrated ability to troubleshoot and resolve operational issues under time pressure with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Excel (data organization, basic formulas, pivot tables) and PowerPoint (structured presentations and reporting).
- Strong organizational and time-management skills with the ability to handle multiple priorities and meet deadlines.
Preferred Qualifications
- FX operations exposure (e.g., settlements, confirmations, funding, cut-off times, or related workflows).
- Experience with incident monitoring tools, ticketing systems, or workflow management platforms.
- Prior collaboration with technology teams on incident remediation or process enhancement initiatives.
- SWIFT experience: knowledge of ISO 20022 standards is a plus.
Core Competencies
- Client-focused mindset: Professional, responsive, and driven to deliver positive outcomes.
- Ownership and accountability: Takes responsibility, follows through, and closes issues effectively.
- Problem-solving ability: Analytical, resourceful, and resilient in a fast-paced operational environment.
- Collaboration: Works effectively with cross-functional partners to achieve consistent client results.
Required Skills / Experience
- Banking or payments operations experience.
- Client or customer service experience.
Preferred Skills / Experience
- FX operations experience.
This is a Contract full time opportunity.
Pay Rate: $34.00 - $39.42 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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