Insurance Customer Service Representative

Job Description

Job DescriptionBenefits/Perks

• Competitive Pay
• Paid Time Off
• Health Insurance
• Professional Development
• Job Stability in a growing industry
• Pay Scale will depend on insurance experience and years in the industry
• Uncapped Commission Structure

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Working with the team will require a positive can-do attitude, and a customer centric focus to give clients the best experience possible.

Al Deleon & Associates has proudly served Florida for over 30 years, helping individuals and businesses find the right insurance coverage with confidence. We're building a fun, customer-focused team that works hard yet still wants to enjoy life. Our office culture is professional yet laid-back, with many team members appreciating the local commute, steady hours (think banker-style weekdays and holidays), and benefits like health insurance—something not often found in smaller agencies. If you're looking for a place where your work matters and your team feels like family, we’d love to meet you.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products, including but not limited to Auto, Home, Boat, Flood, Rental, Umbrella, etc.
• Currently hold a 4-40 License or a 2-20 License
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Must be able to multi-task
• Familiarity with Microsoft Office and other software applications, including but not limited to the Vertafore Software
• Bilingual is a plus