Call Center Representative - Bilingual English/Spanish
Job Description
Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Skills
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Spanish and English
Company DescriptionRenovations Property Management is a full-service State Licensed Association Management Company that caters to all the needs of Homeowner & Condominium Associations, Cooperatives, High Rise/Luxury Condominiums, Timeshares, and Commercial properties throughout the state of Florida. We are dedicated to helping the Board of Directors conduct business and handle community affairs within governance and ethics guidelines.
Company Description
Renovations Property Management is a full-service State Licensed Association Management Company that caters to all the needs of Homeowner & Condominium Associations, Cooperatives, High Rise/Luxury Condominiums, Timeshares, and Commercial properties throughout the state of Florida. We are dedicated to helping the Board of Directors conduct business and handle community affairs within governance and ethics guidelines.