Job Description
Job DescriptionWe are looking for an experienced AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This contract-to-permanent position offers an excellent opportunity to utilize your expertise in accounts receivable and collections while working closely with customers and internal teams. The ideal candidate will focus on maintaining positive customer relationships while ensuring timely collections and minimizing credit risks.
Responsibilities:
• Manage assigned customer accounts, ensuring timely follow-up on past due invoices.
• Investigate and resolve disputes, complaints, and queries to maintain customer satisfaction.
• Respond promptly to inquiries from customers and internal teams, providing clear and effective communication.
• Collaborate daily with Customer Service and Sales teams to address account-related issues.
• Develop and maintain strong relationships with key customers to facilitate effective collections.
• Document collection efforts thoroughly and utilize collection tools to track progress.
• Identify and escalate potential credit risks and uncollectable accounts to management.
• Analyze accounts and approve or hold orders based on credit status.
• Monitor and suggest adjustments to customer credit limits and terms as necessary.
• Support management with administrative tasks, ad-hoc projects, and process improvement initiatives.• Strong customer service skills with the ability to handle inquiries professionally.
• Excellent communication skills, both written and verbal, to interact effectively with customers and teams.
• Proven ability to build rapport and collaborate with diverse stakeholders.
• Organizational and problem-solving skills to manage competing priorities efficiently.
• Analytical abilities to assess accounts and identify risks.
• Proficiency in Microsoft Office products, including Outlook, Excel, and Word.
• Minimum of 3 years of relevant experience in credit and collections or customer service.
• High School diploma required; Associates Degree preferred.