Senior Representative, Customer Service - Skilled

Job Description

Job Description

We are looking for a skilled Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position involves creating and reviewing pre-operative surgical plans using advanced software and tools to assist in robotic surgeries. The ideal candidate will be detail-oriented, proficient in technical processes, and committed to delivering high-quality results within a collaborative team environment.

This is an ONSITE third shift opportunity. Hours are 11pm-7am.

Responsibilities:

• Develop and manage cases using a proprietary case management system.

• Analyze CT scans to ensure adherence to established surgical protocols.

• Use specialized software to segment CT scans and generate 3D anatomical models for robotic-assisted surgeries.

• Create precise pre-operative surgical plans for total hip and knee replacements based on digital bone models.

• Review and validate the accuracy of surgical plans, including anatomical landmarks, implant sizing, and positioning.

• Upload finalized surgical plans to field representatives for implementation.

• Document all actions accurately, following prescribed methods and procedures.

• Adhere to detailed work instructions to ensure consistent and high-quality outputs.

• Collaborate with team members to meet production targets and department goals.

• Occasionally work overtime to accommodate increased demand or urgent cases.

• Strong proficiency in English, with excellent communication and comprehension skills.
• Hands-on experience with Microsoft Office Suite and Adobe Photoshop.
• Familiarity with case management systems and digital tools for planning processes.
• Knowledge of surgical protocols and procedures, particularly in robotic-assisted surgeries, is a plus.
• Exceptional attention to detail and ability to follow complex instructions accurately.
• Strong organizational and time-management skills to meet production deadlines.
• Ability to work onsite in Weston, Florida, and adapt to occasional overtime needs.
• Experience with SharePoint administration or similar tools is advantageous.