Job Description
Job Description
Overview
We are seeking a proactive and customer-focused Service Experience Associate to deliver exceptional support and ensure a smooth service experience for every client. In this remote role, you’ll assist customers across phone, email, and chat, working to resolve issues efficiently while creating positive interactions at every touchpoint.
Responsibilities
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Respond to customer inquiries via phone, email, and chat with professionalism and empathy
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Help customers navigate services, forms, and processes
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Accurately update and maintain customer records in the CRM system
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Collaborate with internal teams to resolve issues promptly
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Provide timely follow-ups and status updates to customers
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Ensure a consistent, high-quality experience in every interaction
Qualifications
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Prior customer service or support experience preferred but not required
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Strong verbal and written communication skills
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Tech-savvy and proficient with Google Workspace, CRM systems, and Adobe PDF tools
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Detail-oriented, organized, and able to multitask effectively
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Reliable internet connection and quiet home office environment
Top Attributes
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Empathetic and solutions-focused
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Detail-oriented with strong follow-up skills
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Comfortable with technology and continuous learning
Benefits
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$24 per hour
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Health insurance (full-time employees)
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Company-provided equipment
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Comprehensive training and supportive team culture
Company DescriptionWe are a growing company looking to hire motivated individuals!
Company Description
We are a growing company looking to hire motivated individuals!