<h3>Job Description</h3>
The Senior Customer Service representative is responsible for providing leadership and coaching a team of Customer Service Agents, with the goal of meeting program objectives and customer service level agreements.
 
Key Responsibilities
<ul>
<li>Work closely with Supervisors, Site Operations Coordinator, and support staff.</li>
<li>Perform regular monitoring of calls and provide coaching and feedback to customer service representative staff. </li>
<li>Perform tasks to assure service level requirements are met. </li>
<li>Responsible for assisting Operations Supervisors with daily tasks, such as creation of reporting, completion of logs, and monitoring of call volumes.</li>
<li>Responsible for providing support to customer service representatives (CSRs) on weekends, when required.</li>
<li>Act as a Point of Contact for operations when required. </li>
</ul>
Required Qualifications
<ul>
<li>High School Diploma or GED.</li>
<li>Minimum 2 years call center customer service experience.</li>
<li>Minimum 1 years of customer service and team interaction experience or leadership experience.</li>
</ul>

Senior Customer Service Representative

Job Description