Job Description
Job Description
About the Role:
As a Freight Broker, you will serve as a critical intermediary between shippers and carriers, ensuring the efficient and timely transportation of goods across the United States. Your primary objective will be to coordinate logistics, negotiate rates, and manage relationships to facilitate smooth freight movement while optimizing cost and service quality. You will be responsible for understanding client needs, matching them with appropriate carriers, and overseeing the entire shipping process from pickup to delivery. This role demands strong communication and problem-solving skills to handle any issues that arise during transit and to maintain high customer satisfaction. Ultimately, your efforts will contribute to the seamless flow of commerce and the success of both your clients and carrier partners.
Minimum Qualifications:
- High school diploma or equivalent; a bachelor’s degree in logistics, supply chain management, or a related field is preferred.
- Proven experience in freight brokerage, logistics, or transportation coordination.
- Strong knowledge of freight industry regulations and transportation management systems.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
Preferred Qualifications:
- Certification such as Certified Transportation Broker (CTB) or equivalent.
- Experience with freight brokerage software and CRM tools.
- Familiarity with various modes of transportation including truckload, less-than-truckload (LTL), and intermodal.
- Demonstrated success in building and maintaining long-term client and carrier relationships.
- Knowledge of regional and national transportation networks and market trends.
Responsibilities:
- Identify and establish relationships with shippers and carriers to build a reliable network.
- Negotiate freight rates and contracts to secure competitive pricing and favorable terms.
- Coordinate and schedule shipments, ensuring timely pickup and delivery.
- Monitor freight movement and resolve any issues such as delays, damages, or discrepancies.
- Maintain accurate records of shipments, contracts, and communications using transportation management systems.
- Communicate proactively with clients and carriers to provide updates and address concerns.
- Ensure compliance with all relevant transportation regulations and industry standards.
Skills:
In daily work, strong communication skills are essential for negotiating rates and maintaining clear, professional interactions with both shippers and carriers. Organizational skills enable effective management of multiple shipments simultaneously, ensuring deadlines are met and documentation is accurate. Problem-solving abilities are frequently applied to address logistical challenges such as delays or route changes, minimizing impact on delivery schedules. Proficiency with transportation management systems and brokerage software supports efficient tracking, record-keeping, and reporting. Additionally, negotiation skills help secure favorable terms that benefit all parties, contributing to successful and profitable freight transactions.