Parking Operations Specialist

Job Description

Job Description

Schedule: Monday to Friday, 7 AM to 3 PM

Position Summary

Reporting to the Account Manager, the Operations Specialist is a vital point of contact for customers, and serves as an advocate for the organization's mission and vision to make patients' lives better, one small gesture at a time.

The Operations Specialist position requires a balance between financial acumen and customer service abilities. In this role, you will juggle accountabilities ranging from revenue controls, team leadership, and technical support.

General Duties and Responsibilities

This list is intended to be an outline of expected general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed or added to by Beacon Hill Hospitality at any time based on the needs of the organization.

Bookkeeping Responsibilities

• Responsible for ensuring accurate and timely financial record-keeping and reporting.
• Handle all bookkeeping tasks for their site including accounts payable, accounts receivable, and daily bank reconciliation for assigned accounts.
• Create accurate bills for all expenses in QuickBooks with corresponding invoices in receipts.
• Pull reports from various technology and merchant portals to determine revenue amounts for each GL code.
• Assign the correct GL code to each revenue transaction in QuickBooks.
• Primarily responsible for daily reconciliations to be assessed and reviewed by the leadership on site.

Monthly Parker/Validation Responsibilities

• Owner of the monthly parking and validation payment processes.
• Develop and maintain a positive, trusting relationship with parkers, offices, clients and customers.
• Collect all new Parker contracts and accurately enroll them in the Zephire system.
• Send accurate and timely invoices through Zephire.
• Develop expertise with the Zephire system, serving as the primary point of contact for any Zephire issues, questions or troubleshooting.
• Monitors and executes proper procedure for access level changes for monthly parking.
• Audit and reconcile access group reporting against Zephire revenue.
• Audit use of Beacon Hill team member access cards.
• Onboard all new Validators by collecting their contracts, entering them into both the Zephire and Flash Parking portals and training them on how to use and pay for their validations.
• Use Flash reports of validation usage, send out monthly invoices for validations
• As the owner of Accounts Receivable for both Parkers and Validations, follow up with Parkers regularly to ensure receipt of payments and reports out on A/R.

Team Leadership

• Responsible for keeping the Pay on Foot machine stocked with cash.
• Ensure appropriate opening and closing procedures in accordance with company standards.
• Cultivate an environment that values, empowers, enriches & supports team members.
• Conduct regular lot and team member check-ins, assessing performance standards and working area cleanliness. Report any maintenance and/or safety issues promptly.
• Collaborate with the Director of Operations or Site Leader to promptly address any talent concerns effectively and in accordance with company policy.

• Responsible for shift-coverage in the event of a call off on applicable teams.
• Collaborates with Human Resources and Operations Management to document & improve standard operating procedures related to financial management.
• Identifies areas of improvement and proposes actionable solutions.
• Performs other related duties as assigned.

Customer Service Duties & Interactions

• Greet and welcome customers, facilitating their access to and use of the establishment.
• Create a positive first impression and deliver extraordinary service to each patient, visitor and customer.
• As the primary contact for resolution of customer grievances or complaints, ensures all service-related issues are resolved quickly and professionally.
• Intercom Management.
• Ensures a clean working area by keeping the area neat and free of debris. Sweeps the front door area. Notifies appropriate personnel of spills, hazards, etc.
• Provides traffic control, keeps traffic moving, eliminates bottlenecks and traffic tie-ups in the front door area.

MINIMUM QUALIFICATIONS:

• Bilingual proficiency with Spanish and English, required
• 2+ years experience in a Customer Service position, preferred
• Ability to communicate clearly and effectively in keeping with the Beacon Hill philosophy.
• Organized and detail oriented
• Background in cash handling and/or processing, preferred