Job Description
BASIC PURPOSE: Responsible for supporting business rules and processes required for the deployment of new systems, enhancements of existing systems and support of current systems. Level 1 understanding of business and systems knowledge to understand current state processes and define future rules and processes based on business requirements and objectives.
POSITION RESPONSIBILITIES:
- Analyze projects and review requirements, specifications, test, support, and training plans to ensure requests are in line with business objectives on projects for business rules team.
- Survey the building, testing, implementation, and administration of business rules in Seaware in order to support new business objectives or improve system effectiveness.
- Build a strong understanding of the Use Cases and their relationship with business rules. Analyze processes, develop or modify business rules accordingly as well as develop and document test plans.
- Work with Revenue Management and other business areas to identify potential solutions and assess the feasibility of new business rules when required.
- Identify business requirements and make appropriate recommendations to leadership in support of business need.
- Adhere to project and team standards for coding and testing each unit of work. Apply business and IT knowledge as a basis to drive optimal technology and business solutions by using the company's standard change control policy.
- Work with teammates on daily assignments as needed to ensure the entire team meets its deadlines and objectives.
- Support production issues: diagnose and determination activities to resolve any technical problems that may occur with business rules.
- Identify areas of improvement by conducting periodic analysis as instructed by management to gain insight to application and business rules inefficiencies.
- Support investigation and the correction of application-related issues as necessary by using troubleshooting techniques and other available resources.
- Gather the documentation and conduct training sessions with teammates as needed to keep users current of changes in application functions, procedures and/or new functionality as it relates to business rules in the areas of dining, entertainment, and spa.
- Support business rules team during off hours where an issue is found, may need to diagnose, and provide a timely fix to production issues.
- Flexibility to work different hours including nights to support hours of operations for NCL European and NCL International offices.
- Perform other job-related functions as required.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Associate degree or related field of study or equivalent with relevant background and skills.
EXPERIENCE: Minimum 2 years' experience with business systems analysis and rules development within the Information Technology field. Cruise industry experience strongly preferred.
KNOWLEDGE & SKILLS: Hands on experience with a business rules engine. Exposure to design, development, coding, and testing with in an IT solution. Exposure or experience in process-based solutions. Requires excellent communication, analytical, facilitation and problem-solving skills. Self-directed, strong team player with ability to establish sound and effective goals. Ability to successfully multi-task and manage workflow priorities. Knowledge or exposure to SQL is a plus. Possess excellent follow-up skills and communication skills. Strong proficiency with MS Office with emphasis on Excel, Word and MS Project required. Ability to expand knowledge of the application and other related tools to maximize potential. Ability to handle on call production support according to business demands.