Job Description
Job Description
Job Title: Operations Supervisor
Location: Miami, USA
Job Type: Full Time Monday to Friday 1300 to 2200
Reporting Line: Reports to the Miami Country Manager. In the absence of the Miami Country Manager, reports to the Director of Operations.
Position Summary
The Operations Supervisor is responsible for maintaining the company's professional image with customers while ensuring the efficiency and effectiveness of operational teams. This role involves training, supervising, and motivating teams, resolving operational challenges, and facilitating clear communication between staff and management.
Responsibilities
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Ensure the company's reputation and professional image are upheld in all customer interactions.
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Train, supervise, and motivate operational teams to optimize performance.
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Assign roles and tasks to team members based on their skills and strengths.
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Resolve operational issues promptly and efficiently.
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Act as a communication bridge between teams and management.
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Participate in the development and implementation of Standard Operating Procedures (SOPs) and ensure teams understand and adhere to them.
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Identify, evaluate, and select carriers, service providers, and subcontractors based on specific needs (e.g., volumes, lead times, product type, transport costs).
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Build and maintain a strong and efficient network of vendors.
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Oversee and manage shift planning for the operations team to ensure smooth workflow.
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Team Collaboration: Ability to work closely with colleagues to optimize processes and achieve shared goals.
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Ensure staff are compliant with carrier requirements, customs regulations, and international trade laws.
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Ensure staff are compliant with local and international shipping regulations (e.g., IATA, DOT, IMO).
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Investigate and resolve shipment delays, damages, or discrepancies in a timely manner
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Provide support for additional operational tasks and responsibilities as assigned by management.