Job Description
Job Description
Customer Service Representatives (Customer Relationship Managers) typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences.
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Job-Related Knowledge
✓ B2B Customer Service Fundamentals
✓ Proficient with ERP Software and Salesforce or Similar CRM Application
✓ Advanced Data Entry
Experience & Education
✓ High School Diploma
✓ 2-5 Years of Related Work Experience or 2 years College
Who We Are
Proponent is the world’s largest independent aerospace distribution company. We partner with Suppliers around the globe to offer broad aircraft part solutions to a diverse international customer base. Our mission is to serve as a trusted advisor delivering innovative solutions in an engaging work environment. The Proponent brand means exactly what it says. It’s a brand that champions our customers, suppliers, and employees. We want each of our partners, internal and external, to win.
Proponent takes immense pride in its status as a 100% employee-owned company, also known as an ESOP company. Ownership is ever-present throughout Proponent. A culture of ownership is one where employees feel a substantial, personal stake in the company’s performance. It creates a situation in which behavior is guided more by values than by rules. That means that each of us chooses to walk the walk and champion our values of integrity, agility, empathy, and intelligence.
Headquartered in Brea CA, Proponent has more than 10 offices around the world.
What We Offer
- Employee Stock Ownership Plan
- Medical, Dental, Vision
- 9 paid holidays
- Dedication to work/life balance
- Engaging and active work environment