Job Description
Job DescriptionSalary:
Customer Success Specialist | VitalEngine
Are you passionate about building relationships, helping clients succeed, and making a real impact in healthcare? Were looking for a Customer Success Specialist to join our growing team at VitalEngine, where were transforming how providers communicate, collaborate, share information, and deliver patient care.
Why Join Us?
At VitalEngine, we believe that technology should maximize healthcare collaboration and make it easier for providers to deliver high quality care to their patients. As a Customer Success Specialist, youll be on the front lines supporting providers, administrators, and healthcare teams, ensuring they get the most value from our SaaS platform.
What Youll Do
- Serve as a trusted advisor for our customers, guiding them through onboarding, training, and adoption.
- Partner with providers and their staff to assess current workflows, identify inefficiencies, and implement software solutions to streamline clinical communication and collaboration.
- Monitor account health, track product utilization, and proactively address challenges.
- Collaborate with product and engineering teams to advocate for customer needs.
- Deliver an exceptional customer experience that drives satisfaction, loyalty, and ultimately product utilization.
What Were Looking For
- Bachelors Degree
- 2+ years of successful customer success, account management, or sales experience in the healthcare industry
- The determination and work ethic necessary to produce top level results.
- The character required to work independently with minimal daily supervision.
- Strong communication skills. You know how to listen, problem-solve, and explain technology in simple terms.
- Highly organized and detail-oriented, with the ability to manage multiple accounts.
- A growth mindset. Youre eager to learn, adapt, and continuously improve.
- Passion for healthcare, technology, and a heart for serving others.
- Ability to travel up to 50% of the time
What We Offer
- Competitive salary and benefits.
- Opportunities for career growth in a rapidly scaling company.
- A mission-driven culture where your work helps improve patient care every day.
Ready to help providers succeed and transform healthcare collaboration?
Apply now and be part of something that truly matters.