Job Description
Job Description
Job Title: Customer Service Representative
Location: Tampa, FL
Job Type: Full-Time
About Us
Bay Area Branding is a customer-focused company that prides itself on providing excellent in-person service. We believe in building strong relationships through direct, face-to-face interaction and delivering a personalized experience to every customer.
Job Overview
We’re seeking a confident, people-oriented Customer Service Representative to be the face of our company. This is an in-person role, ideal for someone who enjoys working directly with customers, solving problems, and making a positive impact every day.
Key Responsibilities
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Greet customers in a professional, friendly manner
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Assist customers in person with questions, product/service information, and support
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Provide personalized service to ensure a positive experience
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Address and resolve customer concerns on the spot, or escalate when necessary
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Clearly communicate product details, features, and benefits
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Manage walk-in inquiries, appointments, or service requests
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Maintain a clean, organized, and welcoming customer area
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Accurately document customer interactions and follow up as needed
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Represent the company’s values and uphold a professional image
Qualifications
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Prior experience in face-to-face customer service, retail, hospitality, or similar roles preferred
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Excellent verbal communication and interpersonal skills
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Strong problem-solving abilities and a proactive attitude
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Positive, outgoing, and professional demeanor
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Ability to work well in a team and handle a fast-paced environment
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Reliable, punctual, and organized
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High school diploma or equivalent required
What We Offer
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Hands-on training and ongoing support
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Opportunities for growth and advancement
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A fun, team-oriented workplace