Job Description
Job Description
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Providing our clients with exceptional service is the foundation of our business. The Client Services Manager will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations.
What you'll get to do:
- Maintain a culture committed to providing exceptional customer service to support our business objectives and growth
- Manage the day-to-day tasks and workload for members of the Client Services team
- Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary
- Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities
- Ensure timecards are completed accurately and on time for the processing of payroll
- Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner
- Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met
- Resolve issues and escalate as needed to ensure prompt and accurate resolution
The kind of teammate we’re looking for:
- 5+ years of related experience
- 2+ years of hands-on management experience
- Customer service oriented with strong interpersonal skills
- Ability to analyze workflow and effectively lead a team to meet clients' needs
- Ability to manage internal and external issues with grace and solve problems creatively
- Must possess excellent written and verbal communication skills
- Prior knowledge of and experience working in the legal and/or customer service industry is preferred
What’s in it for you:
- Competitive compensation and total rewards package
- Comprehensive medical, dental and vision insurance
- Hybrid work structure
- Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.