Job Description
Job DescriptionJoin Vacatia and Lead the Teams That Power Confident Ownership Decisions
Location: Orlando, FL
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a people-focused, detail-driven operational leader who will guide our Verification Loan Officer (VLO) team, ensure accuracy in every ownership transaction, and elevate the customer experience at one of the most critical stages of the sales process.
If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process — this is your opportunity to make your mark at the intersection of hospitality and innovation.
Why You’ll Love Working at Vacatia
- Build the Future: Help shape the verification process that supports a more transparent, modernized ownership experience for our customers.
- Impact That Matters: Your leadership ensures accurate documentation, reduces cancellations, strengthens customer trust, and directly impacts revenue stability.
- Innovation at Scale: Collaborate across Sales, Administration, Corporate Operations, and technology teams to streamline workflows, introduce process improvements, and leverage modern tools like DocuSign and integrated sales platforms.
- Autonomy and Ownership: You’ll lead, develop, and empower a team of VLOs while owning operational excellence across scheduling, performance, quality assurance, and compliance.
- Culture of Growth: Be part of a fast-moving, people-first organization where your insights shape process improvements, team development, and customer experience transformations.
Your Impact
- Lead and develop the Verification Loan Officer team, overseeing scheduling, training, coaching, and performance excellence.
- Perform and supervise closings to ensure all ownership details — units/weeks, fees, taxes, usage, membership, exchange, and financing — are accurately verified.
- Strengthen customer confidence by delivering exceptional service, answering purchase-related questions, and ensuring smooth, compliant closings.
- Reduce cancellations by ensuring timely follow-up and precision in documentation.
- Ensure compliance and accuracy by obtaining all required signatures/initials and notarizing applicable recordable documents.
- Partner cross-functionally with Sales, Administration, and Corporate Office to maintain alignment and optimize workflows.
- Drive operational efficiency by reviewing sales reports and identifying trends and performance improvement opportunities.
- Champion team culture by leading daily meetings, setting expectations, and fostering high-performance behaviors.
What You Bring
- 5+ years of experience in timeshare sales, with strong understanding of ownership structures, documentation, and customer expectations.
- Proven track record of leading teams, improving processes, and ensuring accuracy in sales, contract, or verification environments.
- Strong skills in loan calculations, basic financial equations, and interpreting data from reports and sales instruments.
- Excellent interpersonal, written, and verbal communication skills, with the ability to build rapport and provide a win-win customer experience.
- High level of organization, professionalism, reliability, and problem-solving ability.
- Notary Public certification required.
- Florida Real Estate and Broker License required.
- Knowledge of legal documents, escrow procedures, sales terminology, and contract compliance.
- Proficiency in Microsoft Word, Excel, Outlook, DocuSign, and ability to quickly learn internal systems.
- Ability to work weekends, holidays, and extended hours when needed.
- Preferred: Timeshare experience within Vacatia or similar environment; bilingual in English and Spanish and/or Portuguese.
Join Us
Join us at the start of something big. If you’re ready to lead change, elevate the customer experience, and shape the systems that support confident ownership, we’d love to hear from you.