Job Description
Job Description
Are you an experienced professional looking to lead a dynamic team in delivering exceptional service? We are seeking a dedicated Service Manager to oversee and drive our service operations. In this role, you will ensure that our customers receive top-notch support and that our service team is equipped and motivated to achieve their best performance.
As a Service Manager, you will be at the forefront of maintaining and enhancing our service standards, developing strategies for operational excellence, and fostering a positive and proactive work environment. If you excel in leadership, have a passion for customer satisfaction, and possess strong problem-solving skills, we would love to hear from you. Join us and help shape the future of our service department!
Service Manager Duties & Responsibilities:
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Managing service team members to meet the company’s goals, including delegating and directing tasks, monitoring the progress of projects, and resolving potential issues in the department.
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Develop service staff, which includes hiring, terminating, and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production.
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Evaluate workload and schedules service work in a way that best utilizes manpower and maximizes profits.
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Ensure that materials and equipment are ordered and dispensed for scheduled jobs.
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Responsible for client estimates and invoicing for all repairs and service calls.
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Recruit, train, and motivate team members to work with greater efficiency and ensure they feel comfortable in the working environment.
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Conduct Jobsite Surveys
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Conduct monthly service meetings to coach, lead, and provide continuous training to reduce callbacks.
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Handling complaints and concerns of clients and customers and creating long-lasting professional relationships.
- Assisting with administrative tasks that can include creating and managing invoices, taking orders, and handling inventory.
- Keeping a professional voice and manner at all times to represent the company properly.
- Developing service procedures, policies, and standards and coming up with new ideas for improving customer service goals and missions.
- Maintaining strong connections with manufacturers, dealers, and sales representatives.
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Monitoring, analyzing, and reporting the department’s results.
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Track warranty processing and payment.
- Keeping track of the industry regulations, restrictions, and laws, ensuring that the company complies with all of them and follows innovations and trends.
Service Manager Requirements:
- Previous experience in HVAC sales and management is a plus.
- Knowledge of customer service software, databases, and tools.
- Deep understanding of the industry and all the laws and regulations.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work under pressure and handle stressful and demanding situations.
- Creative thinker and dynamic leader.