Job Description
Job Description
Job Overview: Customer Care Specialistor Patient Service Representative, you will be the first point of contact for patients visiting or calling the clinic. Your primary responsibilities include providing excellent customer service, managing patient information, scheduling appointments, and ensuring smooth front desk operations.
Key Responsibilities:
Patient Check-In and Check-Out:
- Warmly greet patients upon arrival and guide them through the check-in process.
- Verify and update patient demographic information, insurance details, and contact information.
- Collect co-payments and provide receipts.
- Efficiently manage the check-out process, scheduling follow-up appointments, and providing necessary information.
Appointment Scheduling:
- Schedule patient appointments, ensuring optimal utilization of clinic resources.
- Coordinate with healthcare providers to accommodate urgent or emergency appointments.
- Manage the appointment calendar, making adjustments as needed.
Communication:
- Answer and direct incoming phone calls, providing information or forwarding calls to the appropriate staff.
- Respond to patient inquiries regarding clinic services, policies, and procedures.
- Relay messages accurately and promptly to healthcare professionals.
Patient Records and Documentation:
- Maintain accurate and up-to-date electronic health records (EHR) for all patients.
- Ensure the confidentiality and security of patient information.
- Prepare and organize patient paperwork, including medical forms and insurance documents.
Insurance Verification:
- Verify patient insurance coverage and eligibility.
- Obtain pre-authorization for procedures or treatments, if required.
- Assist patients with insurance-related inquiries and concerns.
Customer Service:
- Provide a positive and welcoming experience for patients, addressing their needs with empathy and professionalism.
- Handle patient complaints or concerns, escalating issues when necessary.
- Collaborate with healthcare providers and staff to resolve patient-related issues.
Administrative Support:
- Assist with administrative tasks, including filing, data entry, and maintaining a neat and organized front desk area.
- Participate in staff meetings, training sessions, and professional development opportunities.
Qualifications and Skills:
- High school diploma or equivalent; additional education or training in healthcare administration is a plus.
- Proven experience as a receptionist, preferably in a medical or healthcare setting.
- Proficiency in using electronic health record (EHR) systems and other relevant software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in managing patient records.
- Knowledge of medical terminology and insurance processes.
- Ability to work in a fast-paced and dynamic environment.
Working Conditions:
- The role may involve sitting or standing for extended periods.
- Interaction with patients, healthcare professionals, and other staff members.
- Regular use of computers, phones, and other office equipment.