Job Description
Job Description
Are you obsessed with order, fueled by efficiency, and driven to turn vision into reality? Do you find deep satisfaction in transforming chaos into clarity with the power of process, structure, and strategy?
KW Reserve is seeking a Chief of Staff to partner directly with our Owner and leadership team. This is not a traditional administrative role—it’s a key leadership position designed for a systems-minded operator who thrives behind the scenes, aligning vision with execution and building the infrastructure for scalable growth.
As Chief of Staff, you’ll act as a trusted advisor, business architect, and strategic integrator—ensuring that the organization runs like a well-oiled machine while paving the way for expansion.
Compensation & Benefits
- $70,000–$100,000 base salary (commensurate with experience)
- Performance-based bonus opportunities
- Paid Time Off (PTO)
- Benefits stipend available
- Leadership growth and professional development opportunities
Compensation:
$70,000 – $100,000
Responsibilities:
Strategic Operations & Systems Leadership
- Partner with the Owner to translate vision into operational priorities and measurable results.
- Oversee and optimize backend operations, allowing the sales team to focus on production and growth.
- Design, implement, and refine systems for CRM, transaction management, database oversight, and client communication.
- Build scalable processes, SOPs, and operational manuals that evolve with the business.
- Lead cross-functional initiatives and hold departments accountable for alignment with organizational goals.
- Support business planning, performance tracking, and leadership accountability systems.
Client Experience & Reputation Excellence
- Develop systems to drive client testimonials, referrals, and brand loyalty.
- Ensure the client journey is consistent, elevated, and aligned with KW Reserve’s values.
- Partner with marketing to execute brand promises and maintain engagement beyond the close.
Growth & Expansion Enablement
- Anticipate operational needs to support business growth and team expansion.
- Build infrastructure for onboarding, training, and communication that scales with the organization.
- Strengthen processes to handle higher production volume without compromising quality.
- Identify opportunities for automation and efficiency that create leverage across the organization.
Qualifications:
- 3–5+ years of leadership, operations, or executive support experience (real estate industry preferred).
- Bachelor’s degree strongly preferred.
- Proven leadership and project management skills.
- Exceptional communication, organizational, and analytical abilities.
- A passion for systems, process improvement, and enabling others to succeed.
- Calm under pressure, resourceful, and results-driven.
Who You Are
- A strategic partner who bridges big-picture vision with tactical execution.
- A trusted operator who thrives in a high-growth, fast-paced environment.
- A systems builder who sees complexity and creates clarity.
- A team-first leader who values excellence, accountability, and collaboration.
- Growth-minded, proactive, and energized by scaling organizations.
About Company
At KW Reserve, we believe that buying or selling a home is more than just a transaction—it’s a life-changing experience. That’s why our team of experienced, passionate real estate professionals is dedicated to delivering exceptional, personalized service to every client. We take pride in the relationships we build and work relentlessly to help clients achieve their real estate goals.
Our team represents the best and brightest in the industry, constantly raising the bar through innovation, research, and consumer education. In today’s fast-paced market, clients need a trusted advisor—and that’s exactly what we strive to be. With in-depth knowledge and a commitment to timely, accurate guidance, KW Reserve is the go-to source for real estate insight and expertise.