Office Administrator/Customer Service Representative

Job Description

Job DescriptionOffice Administrator Job Responsibilities:

• Supports company operations by maintaining office systems and supporting management staff.
• Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions.
• Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments.
• Completes operational requirements by scheduling employee appointments and following up on work results.
• Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends.
• Manages company accounts and controlling the flow of incoming and outgoing merchandise
• Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team.
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls