Job Description
Job Description
Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!
Duties and Responsibilities
· Manage inbound calls promptly, collecting information and entering it into the system.
· Ensure a smooth rental/reservation process for potential customers.
· Be knowledgeable on processes and policies to create a successful interaction with current or future customers.
· Full understanding of the billing process and be able to process payments.
· Ability to provide excellent customer service.
Qualifications
· High School Diploma or GED.
· 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
· Type 30 WPM or more
· Have a professional phone manner & ability to work independently.
· Maintain customer satisfaction.
· Demonstrate patience and professionalism.
· Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
· Excellent verbal and written communication skills.
· Bilingual (Spanish) is a plus.
· The job requires a person to work weekends and holidays as needed.
Schedule:
10:00 AM to 6:30 PM. Schedule includes Monday, Tuesday, Thursday, Friday and Saturday.
At Storage Rentals of America, we offer a career and opportunities to grow. We strongly believe in growing our talent and promoting from within.
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.