Auto Auction and Arbitration Manager

Job Description

Job Description

The arbitration manager is responsible for managing and resolving all post-sales arbitration claims fairly and efficiently according to auctions policies and industry standards. This role serves as the central point of contact for arbitration disputes coordinating with buyers, sellers, and internal departments to investigate claims, mediate solutions, and ensure the integrity and flow of the auction process.

Key Responsibilities:

The arbitrator is responsible for for purchases and sales arbitrations claims, including

1. Manage Arbitration Claims: Handle the entire arbitration process initiation to closure, including reviewing customer claims to verify compliance with auction and National Automotive Dealers Association (NAAA) policies.

2. Investigation and documentation: Coordinate investigations into claims, which may involve gathering information from various departments, arranging third party inspections, and verifying vehicles conditions.

3. Communication: Serve as the primary liaison between buyers and sellers keeping all parties informed about claim status, process timelines, and final decisions.

4. Negotiation and Resolutions: Work to negotiate mutually acceptable resolutions such as repairs or price adjustments, to finalize sales and prevent cancellations.

5. Policy enforcement: Understand, communicate, and strictly enforce the auction's arbitration policies and procedures.

6. Record Keeping: Maintain accurate, detailed, and organized records of all arbitration cases, claims, and resolutions.

7. Process Improvement: Identify opportunities to streamline arbitration processes, implement new procedures, and provide training to other staff as needed.

8. Cross-functional Collaboration: Interface with various departments including Recon, Acquisitions, Inventory, Titles, and Accounting to gather information and resolve complex cases.

9. Reporting: Advise management on serious customer complaints and provide data for reporting and analysis.

10. The arbitrator is responsible for for purchases and sales arbitrations claims, including taking the necessary steps to reduce inventory, quoting the required repairs, and adjust the prices to keep/sell units.

Qualifications:

High school diploma or equivalent required; a bachelor's degree is a plus.

Experience in auctions and dispute resolution are required

Two years of experience in the automotive industry (e.g.mechanical, body shop) or in a claims/dispute resolution role.

Proven knowledge of auto auction operations and NAAA policies.

Strong organizational, time management, and attention to detail skills.

Ability to work in a fast paced, fluid environment and adapt to changing conditions.

Excellent communication, negotiation, and interpersonal skills.

Company DescriptionA Diverse Wholesale and Remarketing Company, WholeMAX is a dynamic and multifaceted wholesale and remarketing firm with roots dating back to 2016 as Fair Price Vehicles, a Texas-based company with operations in Miami, Florida. Utilizing the latest technology and a wealth of expertise, our team has over 70 years of combined experience in the automotive industry. We serve a diverse network of domestic and international partners and understand that the success of our business is directly tied to the strength of our relationships with our partners and employees.

Wholemax LLC/Fair Price Vehicles LLCA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Company Description

A Diverse Wholesale and Remarketing Company, WholeMAX is a dynamic and multifaceted wholesale and remarketing firm with roots dating back to 2016 as Fair Price Vehicles, a Texas-based company with operations in Miami, Florida. Utilizing the latest technology and a wealth of expertise, our team has over 70 years of combined experience in the automotive industry. We serve a diverse network of domestic and international partners and understand that the success of our business is directly tied to the strength of our relationships with our partners and employees.\r\n\r\nWholemax LLC/Fair Price Vehicles LLCA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.