Job Description
Job Description
The Houseperson maintains all back-of-the-house areas, function rooms/areas, service corridors, lobbies, storerooms, and equipment in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
- Reports any deviations from policies, procedures, brand standards and regulations to management.
- Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
- Knowledgeable on hotel facilities and services to assist guests as appropriate.
- Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment.
- Uses equipment only as intended.
- Anticipates guests and fellow team member needs, responds promptly and acknowledges all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
- Respond in positive, calm tone to guest and team members at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Greet guests as they arrive.
- Monitor surrounding and report concerns to supervisor.
- Complete closing side duties.
- Attend training, meetings, and other department events, as scheduled.
Qualifications:
The Company may consider an equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience:
- High school education or related experience.
- Familiarity with hospitality industry practices preferred.
Skills and Abilities:
- Ability to understand and provide friendly guest service.
- Ability to complete assigned tasks in a timely manner.
- Consistently professional attitude and behavior with effective listening and communication skills.
- Attention to detail, good organizational skills, and efficient time management.
- Ability to follow an appropriate course of action based on policies and procedures.
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient, and while simultaneously handling competing and changing priorities.
- Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort:
Physical work is a primary part of the job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.
This position requires WEEKENDS, HOLIDAYS and a FLEXIBLE SCHEDULE!
Benefits we provide to our AMAZING Team Members include:
- Paid Time Off
- Health
- Dental
- Vision
- 401K
- Hotel discounts
- Free lunch
About the Company:
The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization that embody the same entrepreneurial spirit of our leadership team and who seeks to create value through tireless innovation and a tight focus on the operational details.
The Wurzak Hotel Group (“WHG”) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.