Job Description
Job DescriptionAbout Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
- Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
- Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
- Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services.
Job Summary
As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries related to orders, addressing issues, and providing timely follow-ups. You will be the primary point of contact for our customers, assisting them through various channels, including ticketing systems and phone calls.
Key responsibilities:
Ticket Management
- Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally.
- Prioritize and manage a high volume of tickets to ensure timely resolution.
Phone Support
- Answer incoming customer calls, providing assistance with order-related questions and concerns.
- Effectively communicate product information, policies, and procedures to customers.
Order Follow-Up
- Track and follow up on customer orders to ensure timely delivery and address any delays or issues.
- Provide customers with updates on their order status and resolve any discrepancies.
- Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Customer Interaction
- Build and maintain positive relationships with customers through exceptional service.
- Document customer interactions and feedback to improve service quality.
Qualifications:
- Fluent in English; bilingual proficiency in Spanish preferred.
- Strong numerical aptitude for accurate charging and billing processes.
- Clinical background or experience in a healthcare setting preferred.
- Proven ability to multitask effectively.
- Proficiency in Microsoft Excel and email communication.
- Familiarity with pharmacy software systems is preferred
- Customer service experience, particularly in a healthcare or pharmacy setting.
- Excellent interpersonal and communication skills.
What We Offer
- Competitive salary.
- Bonus program based on productivity and efficiency.
- Flexible scheduling options.
- Opportunities for growth in a rapidly expanding telepharmacy practice.
- Collaborative and innovative work environment focused on patient safety and compliance.
Work Schedule
- Flexible work schedule, including weekends and ability to work night shifts (3:00 pm to 10:00 pm)
This is a full-time position, working 40 hours per week based in Miami Gardens and Fort Lauderdale, FL
This is a 100% onsite role; remote or hybrid work is not available.
The hourly rate will vary based on experience
Pay Range$19—$20 USD
Benefits:
- 401(k) with up to 4% matching
- Medical, dental, vision and life insurance
- Paid time off
- Paid public holidays
At The Pharmacy Hub, we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.