Job Description
Job DescriptionOverview
We are seeking a highly organized, detail‑driven Office Administrator to support daily operations in our plumbing service business. This role is the central hub of communication between customers, technicians, vendors, and leadership. The ideal candidate thrives in a fast‑paced environment, manages multiple priorities with ease, and ensures the office runs smoothly and efficiently.
Key Responsibilities
Customer Service & Scheduling
- Answer incoming calls, emails, and service inquiries with professionalism and urgency
- Schedule and dispatch plumbing technicians for service calls, installations, and emergencies
- Maintain the daily/weekly job calendar and adjust schedules as needed
- Provide customers with updates, confirmations, and follow‑up communication
Administrative Operations
- Manage office workflow, documentation, and filing systems
- Prepare and process work orders, service tickets, and job close‑outs
- Assist with permit applications, compliance documentation, and inspection scheduling
- Maintain inventory records and coordinate with suppliers for materials and equipment
- Serve as the primary point of contact for technicians, ensuring they have accurate job details
- Communicate with vendors for pricing, orders, and delivery coordination
- Support onboarding of new employees with paperwork and system setup
Qualifications
- Previous experience in office administration; new construction plumbing experience preferred
- Strong communication and customer‑service skills
- Proficiency with scheduling software, CRM systems, and basic accounting tools
- Ability to multitask, prioritize, and stay organized under pressure
- Comfortable working independently and supporting a field‑based team
- High attention to detail and strong problem‑solving skills
What We Offer
- Competitive pay and benefits
- A stable, growing company with a supportive team environment
- Opportunities for professional development and expanded responsibilities
- A role where your work directly contributes to operational success