Job Description
Job DescriptionPurpose of Position:
Oversee the coordination of Tricont Logistics freight, ensuring seamless operations. Serve as a role model by embodying the company's core values, including respect, honesty, integrity, diversity, inclusion, and a commitment to the safety of oneself and others. This position demands the ability to thrive in a fast-paced environment, with strong problem-solving and organizational skills.
Accountabilities:
- Provide superior customer service to both internal and external customers by exceeding their expectations.
- Assisting with Carrier/Broker sourcing and development is a key function of this position.
- Dispatch Company controlled freight and support of sales and commodity group managers.
- Negotiating rates with Carriers/Broker for expedited loads, re-routes, and new lanes.
- Meet or exceed rate expectations as defined by corporate pricing.
- Manage tendering process via TMS to route the lowest cost provider.
- Maintain billing and dispatch accuracy of 98% or greater.
- Dispatch/coordinating between carrier drivers/dispatch and sales.
- Post freight on various load boards and call carriers/broker to book loads.
- Confirming/verify rate via load tendering process.
- Verify carrier is set up and Del Monte Carrier/Broker standards.
- Follow company policy for processes and procedures.
- Managing demurrage, detention, layover, and other accessorial costs in accordance with company process and solve driver/carrier/broker issues.
- Maintain on time Pick-Up and Delivery performance of 97% or better.
- Update/track carrier/driver location information within company guidelines
- Maintain carrier profile information.
- Back up other dispatch positions
- Manage other logistics coordinators or dispatcher.
- Assist Manager or Director, Logistics Services in leadership duties and reports when instructed.
- Dispatching drivers/Carriers
- Negotiating rates with customer and potential customers
- Make sure and coordinating between carrier drivers/dispatch and customers on load information.
- Scheduling drivers/Carriers
- Managing demurrage, detention, and other accessorial costs with customer and carrier
- Problem solves driver/carrier issues.
- Carrier/customer retention
- Maintain on time Pick-Up and Delivery performance of 98% or better.
- Assist inside sales efforts.
- Maintain Carrier profile information.
- Other duties as assigned.
Minimum Skills Required:
- Work hours – 50 + hours per week as needed (Tuesday - Saturday) Day
- High School diploma or GED, but college degree preferred.
- 3-6 years of transportation and 3rd party dispatch experience in sourcing and developing carriers and routing.
- Work independently, great communicator & customer service skills
- Negotiation skills
- Problem solving/Investigation skills.
- Ability to coordinate high volume phone skills.
- Computer experience with Microsoft products like excel and email.
- Accurate typing skills
- Preferred transportation experience
- High School Degree/ College Degree
- Data Entry & high-volume phone skills
- Good/Great Communicator & customer service skills
- Problem Solving/Investigation
- Computer experience, preferably brokerage or asset
- Ability to work in a fast-paced environment.
- Ability to resolve conflicts.
- Ability to organize/prioritize variety of tasks/projects.
- MS Office Skills (Excel, Word, Power Point)
***Please note: This position does not qualify for relocation expenses.***
---------------------------------------------------------------------------------
DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H