Job Description
Job Description
The Office Manager plays a critical role in ensuring the smooth operation of the office by managing administrative functions, supporting financial processes, providing exceptional customer service, and acting as the local expert for the IFS system. This position supports the General Manager and supervises office personnel to ensure daily tasks are completed efficiently and accurately.
Specific Job Function
Administrative Support:
- Serves as the “manager-on-duty” on an as-needed basis which requires regular and predictable attendance in the office. Responsibility includes
- Managing and supervising all front desk/clerical personnel including payroll,
- Scheduling, task assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with company policy.
- Assists the General Manager with managing the operation by utilizing independent judgment and discretion to review and advise on billing issues, expenditures and budgetary matters for the business.
- Coordinate with field teams to address inquiries and ensure seamless operations.
Customer Support:
- ▪Serves as the escalation point for complex customer concerns and handles/resolves escalated customer service issues with professionalism and care.
- Handle inbound calls, sales lead follow-ups, work order reviews, and discount applications. Assist with collections and ensure invoice accuracy.
Financial Support:
- Manage accounts payable and ensure timely vendor payments.
- Maintain accurate and up-to-date financial records for the office.
- Support branch financial audits and reporting activities as needed.
IFS Expert:
- Act as the local lead for IFS system updates and best practices.
- Provide IFS training and support to office staff.
- Collaborate with corporate and regional teams to implement IFS enhancements.
Company DescriptionABOUT CULLIGAN INTERNATIONAL
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.
For more information visit: www.corporate.culligan.com
Company Description
ABOUT CULLIGAN INTERNATIONAL\r\n \r\nFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r\n\r\nFor more information visit: www.corporate.culligan.com