Licensed P&C Allstate Experience Required Customer Service

Job Description

Job Description

We are ONLY considering applicants with a current Property & Casualty license and prior Allstate agency experience. Please do not apply if you do not meet these two requirements

About Us

Hinckley Insurance is an award-winning, family-owned and operated Allstate agency that truly cares about the success of our clients and our team. We pride ourselves on exceptional service, strong relationships, and a positive, supportive work environment. Were growing and looking for the right person to grow with us!

Position Summary

We are seeking a motivated, energetic Licensed Property & Casualty Customer Service Representative with Allstate agency experience to join our team. This role is perfect for someone who thrives on helping clients protect what matters most while building lasting relationships.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Retirement Plan

Responsibilities

Key Responsibilities

Conduct policy reviews and discuss coverage options with clients.

Process customer policy change requests accurately and efficiently.

Greet all customers warmly, both in-person and over the phone.

Handle premium payments and maintain accurate records in eAgent.

Ask for referrals and promote our referral program.

Identify cross-sell and up-sell opportunities, including financial products.

Verify and update client contact information at every touchpoint.

Respond to phone calls and messages promptly.

Stay current on Allstate underwriting, rating, and compliance guidelines.

Maintain product knowledge and stay informed about new offerings.

Generate accurate and competitive insurance quotes.

Deliver exceptional customer service and maintain strong client relationships.

Follow up with clients to ensure satisfaction and retention.

Educate clients on policies that best meet their needs.

Requirements

Qualifications

Active Property & Casualty License (required)

Allstate agency experience (required)

Strong communication and interpersonal skills

Detail-oriented with excellent organizational skills

Self-motivated with the ability to thrive in a team